Falcon Fitness Hub | Privacy Policy

This Privacy Policy describes how we collect, use, and protect information when you use our online platform and related services. We are committed to protecting your privacy and handling your data responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information that you provide directly to us when you use our service. This may include information you provide when you register for an account, sign up for a membership or service, participate in online forms or assessments, communicate with us, or engage with features on our site. The types of information collected may include identifiers such as your name, contact details (like physical address), payment information, and other details relevant to the services you request.

We also automatically collect certain information about your use of our online platform. This may include information about your device and how you interact with our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We collect this information through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services. These purposes include:

* To provide, operate, and maintain our online platform and the services you request, such as managing memberships, scheduling sessions, and facilitating access to our offerings.

* To process transactions and manage billing related to memberships and services.

* To communicate with you, respond to your inquiries, and provide customer support.

* To send you important notices, updates, and administrative messages related to your account or services.

* To personalize your experience on our site and tailor the content and features you see.

* To monitor and analyze usage and trends to improve the functionality and user experience of our service.

* To detect, prevent, and address technical issues, security incidents, or fraudulent activities.

* For marketing and promotional purposes, to inform you about new services, offers, or events that may be of interest to you, where permitted by law or with your consent. You have the right to opt out of receiving such communications at any time.

* To comply with legal obligations and protect our legal rights.

Legal Basis for Processing

We process your personal data based on several legal grounds:

* Performance of a Contract: Processing is necessary for the performance of a contract with you, such as providing the services you have subscribed to (e.g., managing your membership, facilitating training or classes).

* Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your fundamental rights and freedoms. This includes improving our services, marketing (where permitted), preventing fraud, and ensuring the security of our platform.

* Compliance with a Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

* Consent: Where required by law, we may rely on your explicit consent for certain types of processing, such as sending you specific marketing communications. You have the right to withdraw your consent at any time.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in limited circumstances:

* Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, and marketing assistance. These service providers are required to protect your information and use it only for the purposes for which it was shared.

* Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process (e.g., a court order or subpoena), or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise period depends on the nature of the information and the specific purposes for which it is processed.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include the right to:

* Access: Request access to the personal data we hold about you.

* Rectification: Request correction of inaccurate or incomplete personal data.

* Erasure: Request deletion of your personal data under certain conditions ("right to be forgotten").

* Restriction: Request restriction of processing of your personal data under certain conditions.

* Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller (where technically feasible).

* Object: Object to the processing of your personal data under certain conditions, particularly when processed based on legitimate interests or for direct marketing.

* Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings or other provided mechanisms.

International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When transferring data internationally, we implement appropriate safeguards, such as using standard contractual clauses, to ensure that your personal data remains protected in accordance with this policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our online platform. We encourage you to review this policy periodically.

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, you may contact us in writing at:

Building 14, Sheikh Zayed Road, Floor 15, PO Box 112345, Dubai, Dubai, UAE